Guidelines for Agency Dispute Resolution
Coordinators
Resources
Several entities responsible for implementing DR programs, as well as
researchers and authors, have developed guidelines and advice. A number
of these resources relate to integrating dispute resolution procedures
into governmental decision making. Others are aimed specifically at the
role of DR Coordinators.
- Administrative Conference of the United
States (1993). Dispute System Design Checklist. Includes a brief
overview of steps to establishing an effective dispute resolution program.
For Information, contact Charlie
Pou.
- Administrative Conference of the United
States (1995). Evaluating ADR Programs: A Handbook for Federal Agencies.
Includes performance indicators for ADR program evaluation, and resources.
For reprints, contact PCI or Charlie
Pou.
- Arthur, J. (1998). State of Washington Office of Financial Management. A
Guide to Negotiated Rulemaking.
- Costantino C., and Merchant C. (1995). Designing Conflict Management
Systems. A guide to integrating systems design and organization
development principles in establishing successful new dispute resolution
programs. Jossey-Bass.
- Florida Conflict Resolution Consortium (2000). State
Administrative Dispute Resolution Pilot Project: Report to the
Governor. Reviews state agency DR activities, reports on
the pilot project, and offers recommendations addressing legal,
organizational, budgetary, and other barriers to administrative
DR use.
- Florida Conflict Resolution Consortium. User's
Guide to Collaborative Dispute Resolution. Offers with
advice on assessing possible use of collaborative processes.
- Interagency Alternative Dispute Resolution Working Group (2000). Federal
DR Program Manager's Resource Manual. An online manual
designed to guide development of a DR program for the workplace.
Contains chapters that address DR Program Design, Development,
and Implementation, as well as listings of DR resources such as
laws, articles, books and internet web links.
- Interagency Alternative Dispute Resolution Working Group (2000). Electronic
Guide to Federal Procurement DR. Online guidance and resources
to enable procurement professionals to design and administer DR
programs for their agencies.
- Massachusetts
Office of Dispute Resolution. Agency DR Assessment and Planning
Tool Guidelines. For information contact Executive Director Susan
Jeghelian.
- Massachusetts Office of Dispute Resolution.
DR Coordinators Orientation Agenda. For information contact Executive
Director Susan Jeghelian.
- McKinney, Matthew, J. (1999). Negotiated
Rulemaking: Involving Citizens in Public Decisions. Montana Law
Review. Vol. 60, No. 2.
- New Mexico Dispute Resolution Council (2001). Instructions for
establishing a plan providing for use of DR. A guide for executive
agencies and their DR Coordinators in establishing a plan for providing
DR services. For information contact Bob
Horwitz.
- New Mexico Dispute Resolution Council (2001). DR
Template. For information contact Bob
Horwitz.
- New Mexico Energy, Minerals and Natural Resources Department. DR
Implementation Plan. Focuses on three specific projects
within the state.
- Oregon Commission on Dispute Resolution (2000). Collaborative
Approaches: A Handbook for Public Policy Decision-Making and Conflict
Resolution. Offers information and guidance for sponsors of,
and potential participants in, collaborative policy processes. (Contact
the Oregon Consensus Program for
information about obtaining copies.)
- Oregon Dispute Resolution Commission. DR
Needs Assessment Sample Questions and Next Steps. (Contact the Oregon
Consensus Program for information about obtaining copies.)
- Oregon Commission on Dispute Resolution. DR
Coordinators Orientation Agenda. (Contact the Oregon
Consensus Program for information about obtaining copies.)
- Oregon Department of Land Conservation and Development (1996). Collaborative
Approaches to Decision-Making and Conflict Resolution for Natural
Resource and Land Use Issues. For information contact Dale
Blanton.
- Policy Consensus Initiative (1999). A
Practical Guide to Consensus. A 75-page step-by-step handbook
that walks readers through the stages of sponsoring, organizing,
and participating in a public policy consensus process.
- Policy Consensus Initiative (2001). Directory
of State Dispute Resolution Programs. Comprehensive list
of state DR programs, by state and by "program type."
- Society of Professionals in Dispute Resolution (SPIDR) Environmental/Public
Policy Sector (1997). Best Practices for Government Agencies: Guidelines
for Using Collaborative Agreement-Seeking Processes. Guidelines
for best practices in government-sponsored collaborative processes
that seek agreement on issues of public policy. (See the Association
for Conflict Resolution website for a copy of the Guidelines.)
- University of Texas School of Law, Center
for Public Policy Dispute Resolution. Public Resource Series Number
One (Oct. 1996). Texas Negotiated Rulemaking Deskbook. To order, contact
the Center.
- Wondolleck, J., and Ryan, C. (1999). What
Hat Do I Wear Now? An Examination of Agency Roles in Collaborative
Processes. Negotiation Journal 15, No. 2.